Archive for the ‘Small Business Marketing’ Category

Sample Social Media Responsibility Hierarchy

July 13, 2010

We often get asked by our clients how they should go about delegating time, manpower and resources to managing a site using new media / social media. This sample chart illustrates how an organization can designate responsibility and the time that each resource should spend maintaining. Keep in mind this chart is an example of a specific organization. Each organization should create their own flowchart for accountability based on their available resources. One thing is for sure though, time and responsibility must be delegated.

PDF Download: Sample Social Media Management protocol


Putting the Marketing Pieces Together When the Economy is Down

December 22, 2008


The sky isn’t falling – but it sure feels like it when you hear the economic news every day. And that causes a lot of businesses and not-for-profits to put the halt on marketing and advertising.

But slower economic times are the perfect time to market. If your competitors aren’t marketing, you can pick up their marketshare. If you don’t, it’s a pretty good bet that some savvy person elsewhere will.

The key is to ensure you’re getting a return on investment from the marketing dollars you do spend. That means implementing trackable and measurable programs with every piece of marketing you do.

Why not put custom web addresses on each type of your advertising and then look at your web stats to see what’s driving traffic? Then you can make adjustments based on real facts – not hunches.

Another tip: focus on e-Marketing. It’s less expensive, more effective, and trackable. And with Tivo, satellite radio and the web devaluing traditional media more every day, strong e-Marketing is a better way to effectively connect with your customers, clients or donors.

Want to see how good e-Marketing and new media can work? Check out our website or contact Bijoy at to talk about it in person.

Is Online Writing Real Writing?

December 11, 2008

Seth Godin had a really interesting post today about how the Pulitzer Prize committee is finally getting (sort-of) hip to the fact that online writing is making a huge difference in the world – and is, therefore, worthy of being recognized with their fancy-schmancy award. The screwy part is that only writing associated with big outlets will be considered.

The web is a huge place. A lot of the content on it obviously isn’t associated with those big outlets. And a lot of important work is happening outside those big outlets.

Here in GrafiQa Land, a lot of our clients are having great success positioning their businesses or not-for-profits as the leading experts in their fields through business blogs or e-news tools. Some of them have experienced such success that we think they should get an award. I guess it just won’t be the Pulitzer.

The First Step to Good SEO: Have Good Content

November 14, 2008

A lot of our clients here at GrafiQa regularly ask us how to get ranked as high as possible by Google, Yahoo! and other search engines.

Their motivations are pretty obvious: get seen by more customers, get more qualified leads, get more business.

Many people think that Search Engine Optimization is about manipulating or tricking search engines into ranking your website higher. That’s dead wrong. Why would you want to trick Google or Yahoo? That means you’re tricking your potential customer (who isn’t really your potential customer anyway since he’s probably not really interested in what you’re selling if you tricked them).

Trickery isn't nice. And it's not real Search Engine Optimization either.

Charlie Brown knows that trickery isn't very nice. But it's not good Search Engine Optimization either.

The first step to effective SEO is actually having relevant and useful content about your product, issue or whatever it is you’re marketing.

Sounds simple, right? It is.

Think about it: if you want to buy small-scaled steel kettle drums, you want Google or Yahoo to direct you to the best, most relevant dealer for that type of specialized equipment. You don’t want them to direct you to some random music equipment dealer in Tacoma who’s really selling indian tablas but “tricked” the seach engines into thinking his selection was broader.

Successful search engine companies are smart. And they know that finding the best, most relevent sites for their customers is what is going to keep those customers coming back.

So, if you’re thinking about SEO, start by understanding that the first step is being honest about what you’re doing.

(Of course, there are a million more advanced things to do after that. But that’s a whole other post….)

Seth’s Blog talks POSITIVE

November 12, 2008

Here’s a great post yesterday from marketing guru Seth Godin’s blog about qualities that good marketers possess. While he’s framing this particular discussion in terms of hiring, what he’s really talking about is  (cliche alert) the Power of Positive Thinking.

Seth Godin: The Marketer’s Attitude

Cliches aside, it surprises me almost every day how many times I can consciously choose to change a negative feeling or attitude into a positive one – and that conscious decision usually helps produce a more positive result.

Sound hokey? Yes.

Still good advice for your business and life in general? Absolutely.

How am I unique?

November 7, 2008

That’s question #1 to ask yourself before you take a step down the marketing-your-organization path.

We’re currently working with an organization to try to help bring more tourists into a small, rural community. It’s a great place – they have interesting little shops, cool restaurants, historic buildings, arts and cultural stuff, rivers, mountains, and more.

Unique? Sure was in 1985.

Unique? Sure was in 1985.

But the tough part of the project is that dozens of other destinations within 200 miles of this one have nearly the same kind of attractions. It’s just the nature of the region and geography.

So the question we posed is: how are you unique? The group came away with some really cool and interesting answers that helped us hone in on how to market this community to the rest of the world. And I’ll bet it’ll drive up tourism dollars for them over the next twelve months.

The lesson is this: before you dive into the messaging, targeting, designing and other fun stuff that comes with marketing and advertising, take some time to think about who you are and why someone would want to visit/spend money/etc. with your organization as opposed to a competitor. That’s how you are unique in the marketplace.

Don’t Tweak It – GrafiQ It!

June 3, 2008

Golden Gate Bridge

Let’s say you want to cross your kitchen from fridge to stove. You don’t need a gps to chart the exact coordinates of the fridge and the exact coordinates of the stove and draw a line between them. You can just turn and walk. If you’re a degree or two off, it doesn’t matter because you literally can’t miss it.

But let’s say you want to go from your fridge, in Upstate New York, to the Golden Gate Bridge, in San Francisco. If you’re even one degree off your mark, you’ll end up in Los Angeles or Canada.

When people ask me what we do at GrafiQa, this is the analogy that always comes to mind. Yes, we design print materials and create websites and design logos, but that’s not really What We Do. Those are just the vehicles with which we accomplish our real goal, which is guiding our clients from their refrigerators to the Golden Gate Bridge without getting lost and ending up in the Yukon.

Does your brand inspire a crush?

January 15, 2008

Remember middle school? Sure you do – it was that agonizing few years when everyone was growing too much or too little or just plain wrong. And hairy.

Your body was flooded with hormones and all the itinerant mood swings and cravings and irrational outbursts. It was like being pregnant without all the presents and bed rest.

But there were those kids – the one who glided effortlessly through adolescence. His hair was always perfect. She was funny and self-assured. They set the standard for successful Life in Middle School. And with an intoxicating mixture of admiration and envy, the rest of us all harbored crushes on them.

What does this have to do with marketing?

The other day, I was doing some research online and came across a business site that made me weak in the knees.

They had me from the About Page, which was far different than many business pages you find online. Instead of the usual chest-beating of “Who We Are,” “What We Do,” “Why We’re Better,” this page told me “Your needs are important,” “Here’s how we can help,” “These are the ways your life will improve.”

I love it when a business talks about me.

I also love it when a business shows personality, which this particular site did extremely well by inviting conversation and actually participating in that conversation via the company blog.

I didn’t just want to hire this company – I wanted to hang out with it. I wanted to be invited to its birthday party at the skating rink.

That’s a brand crush, and if your brand isn’t crushworthy to your audience, you’ll just get lost in the crowd.

Better living through brand

January 14, 2008

The big news this week for people in the marketing and advertising world is that Virginia Commonwealth University has changed the name of its venerable graduate program from Adcenter to Brandcenter.

The program is one of the most respected in the country for producing creative, innovative professionals in ever corner of the field.

But what exactly is the field? Is it advertising? Marketing? PR? Social media networking?

Yes. Plus much, much more, including the design of everything from your business cards and your office place to the way you communicate with clients and other members of your professional community.

In a word: Brand.

The day of launching an ad campaign is over. This is the era of brand.

According to Advertising Age:

“The scope of the school has grown, and the business is changing, so if we’re going to prepare people for that bigger and more complicated world that is branding today, it’s probably limiting to think about it just in advertising terms,” said Mike Hughes, president and creative director at Interpublic’s Martin Agency, Richmond, who is also a member of the Brandcenter’s board of directors.

What implication does this have for the average business?

Businesses of all sizes need to shed the ad mindset and get into the brand mindset.

Ad mindset: Telling your audience who you are.
Brand mindset: Listening to your audience’s definition of you, and responding to their needs.

Ad mindset: Short-term campaigns.
Brand mindset: Long-term strategies.

Ad mindset: Short-term gains.
Brand mindset: Long-term returns.

Ad mindset: Putting a good face on your business for the outside world.
Brand mindset: Understanding that if you build a good internal culture, your employees will become your biggest evangelists.

Blogging for Business

January 2, 2008

Below is a story from the New York Times about Blogging which I found interesting and demonstrates how blogging can make a significant difference for organizations – especially service organizations. – c

Blogging’s a low-cost, high return marketing tool

December 27, 2007
Shifting Careers
TO its true believers at small businesses, it is a low-cost, high-return tool that can handle marketing and public relations, raise the company profile and build the brand.That tool is blogging, though small businesses with blogs are still a distinct minority. A recent American Express survey found that only 5 percent of businesses with fewer than 100 employees have blogs. Other experts put the number slightly higher.But while blogs may be useful to many more small businesses, even blogging experts do not recommend it for the majority.Guy Kawasaki, a serial entrepreneur, managing partner of Garage Technology Ventures and a prolific blogger, put it this way: “If you’re a clothing manufacturer or a restaurant, blogging is probably not as high on your list as making good food or good clothes.”Blogging requires a large time commitment and some writing skills, which not every small business has on hand.

But some companies are suited to blogging. The most obvious candidates, said Aliza Sherman Risdahl, author of “The Everything Blogging Book” (Adams Media 2006), are consultants. “They are experts in their fields and are in the business of telling people what to do.”

For other companies, Ms. Risdahl said, it can be challenging to find a legitimate reason for blogging unless the sector served has a steep learning curve (like wine), a lifestyle associated with certain products or service (like camping gear or pet products) or a social mission (like improving the environment or donating a portion of revenues to charity).

Even in those niches, Ms. Risdahl said that companies need to focus on a strategy for their blogging and figure out if they have enough to say.

“As a consultant, blogging clearly helps you get hired,” she said. “If you are selling a product, you have to be much more creative because people don’t want to read a commercial.”

Sarah E. Endline, chief executive of sweetriot, which makes organic chocolate snacks, said she started blogging a few months before starting her company in 2005 to give people a behind-the-scenes look at the business.

The kind of transparency is a popular reason for blogging, particularly for companies that want to be identified as mission-oriented or socially responsible.

A typical post on sweetriot’s blog described the arrival of the company’s first cacao shipment from South America and how Ms. Endline met the truck on Labor Day weekend after it passed through customs at Kennedy International Airport.

She wrote about climbing aboard to inspect the goods and then praised the owner of Gateway trucking company, who helped her sort through the boxes so that she could examine the product.

“At sweetriot we don’t use the word ‘vendors’ as we believe it is about partnership with anyone with whom we work,” she wrote.

For companies in the technology sector, having a blog is pretty much expected. Still, Tony Stubblebine, the founder and chief executive of CrowdVine, a company that builds social networks for conferences, said that one of his main reasons for blogging is to show that his business model is different from the typical technology start-up.

“Everyone in Silicon Valley is focused on venture capital funding and having an exit strategy,” he said. “Because I’m not focused on raising money, I can focus on my customers, since they aren’t a stepping stone to some acquisition or I.P.O.”

He added: “I’m trying to create a community of help for small Internet businesses like mine. My blogging philosophy is like the open source model in software. It’s sort of a hippie concept. If I can help other people, it’s personally rewarding. And those people will likely pay it back in some ways.”

Mr. Stubblebine said he gets new customers largely by word of mouth, and he uses the blog as a way to share news with friends and people who wield influence in his industry as well as a reference check for customers. “That’s why I cover the growth of the company.”

David Harlow, a lawyer and health care consultant in Boston, said he started his blog, HealthBlawg, as a way of marketing himself after he left a large law firm and opened his own practice. Besides, he said, blogging was easy to get started and the technology was straightforward.

Now, after about two years of blogging, Mr. Harlow said he was pleased with the results. He gets about 200 to 300 visits a day, he said. He has also become a source for publications looking for commentary on regulatory issues in the health care field and has even gained a few clients because of the blog. In addition, he has formed relationships with other legal bloggers (who call themselves blawgers) and consultants around the country.

Many small business bloggers achieve their goals even if only a handful or a few hundred people read their blogs. But some companies aim much higher.

Denali Flavors, an ice cream manufacturing company in Michigan that licenses its flavors to other stores, for example, is a small company with a limited ad budget. It decided to use a series of blogs to build brand awareness for Moose Tracks, its most popular flavor of ice cream.

John Nardini, who runs marketing for Denali and is responsible for the company’s blogs, said he has experimented over the last few years with different types of blogs to see which would generate the most traffic. One blog followed a Denali-sponsored bicycle team that was raising money for an orphanage in Latvia. Another tracked the whereabouts of a Moose character that would show up at famous landmarks around the country.

But by far the most successful blog, in terms of traffic, turned out to be Free Money Finance, a blog that has nothing to do with Denali’s business. Mr. Nardini’s plan was to create a blog with so much traffic that it could serve as an independent media outlet owned by Denali Flavors, where the company could be the sole sponsor and advertiser.

He chose personal finance because it is a popular search category on the Web and because he knew he would not tire of posting about it. And post he does, about five times each weekday.

He uses free tools like Google Analytics and Site Meter to understand how people are finding the site and which key words are working. Free Money Finance receives about 4,500 visits a day and each visitor views about two pages, which means they see two ads for Moose Tracks ice cream. The effort costs about $400 a year, excluding Mr. Nardini’s salary.

The site also accepts advertising, which earns the company about $30,000 to $40,000 a year, all of which Denali donates to charity. “We run ads because it legitimizes the site; it’s really not about the money,” Mr. Nardini said. “We’re hoping people will go into Pathmark, see the Moose Tracks logo and say, ‘Hey, I just saw that on the Web site I go to every day.’ ”